Ticketing Frequently Asked Questions
Changing a Reservation Date/Time
Tickets for the Incline Railway and Rock City can be adjusted for a different date/time.
► To make changes:
Log-in to your ticket account following these step-by-step instructions or following along with the video when using a mobile device or desktop computer.
* If you did not set up a password during checkout, or cannot remember your password – click the Forgot Your Password link to reset it before continuing.
Change a Ticket Reservation using a mobile device:
Step-By-Step Mobile Guide (PDF)
Change a Ticket Reservation using a desktop computer:
Step-By-Step Desktop Guide (PDF)
Other Questions
Refunds?
Tickets for the Incline and Rock City are non-refundable. Tickets are valid for 1 year from date of purchase, and your visit date/time can be adjusted using the instructions on this page.
Sold-Out?
Capacity is limited at the attractions and days sell-out in advance. We recommend planning ahead and purchasing online to ensure your preferred reservation.
Still have questions?
Please email tickets @ seerockcity.com OR call 1-800-825-8366, Option 0 for assistance.